Domino's Pizza at Sembawang Shopping Centre

I placed an order with the Sembawang outlet at 6:39 PM on 1 June 2025. Despite the app showing that the pizza was ready in-store, no delivery was attempted until 9:17 PM nearly 3 hours later. In the meantime, I made over 100 calls to the outlet to cancel the order, but the calls were either ignored or cut off repeatedly. There was no way to speak to anyone, no customer support from the store, and no explanation for the extreme delay.

our group ordered pizza at 5:40, less than 2 hours later our pizza still has not arrived, all calls were not responded too. This is my second instance of this happening, 0/10, will not order again. Someone has to deal with this atp. Spend 60$, this was a scam, lost 60$ for nothing. I won’t accept apologies, I’ll accept my friends money back.

worst dominos yet. always cancelling order after 30 minutes + of waiting - there’s longer times. food would go missing. calls left unanswered, every time. if uw to buy domino’s go to the one in yishun. they do the complete opposite of what sembawang branch would lol.

Ordered from dominos delivery. Food was alright. Had the seasonal bonito chicken pizza. Honey chicken was succulent too and the breadstick was soft and flavourful. Just that this is the second time I had ordered from delivery and I got my food 1.5hr late. Only delivered when I made a call to the shop. The staff apologised and promised to provide a bottle of coke and pizza voucher as an apology. Guess they forgot to put those in too. 30mins guarantee maybe not applicable to Singapore. Super disappointed with what happened.